How do you report TM fault? The common way to contact TM Customer Service Centre is dial Call 100, but what if our phone line is down as well or you are in overseas?
The alternative ways to contact TM:
1. Call 1300-888-123 with another phone
2. Call +603-2241-1290 if you are calling from overseas.
3. TM Online reporting, contacting TM is troublesome process especially during peak hours, it can take more than 30 mins for the operator to respond to the calls, then verify account ownership and sometimes the line cuts off that requires to redial.
To simplify the process, create an account at TM and file a report online https://mytm.tm.com.my/new/login.jsp.
Upon registration, go to support and select the type of services to be report
Fill up your feedback and submit
Within 5 minutes, you will receive an email notifcation from TM Support.
Other benefits of register an account at TM:
Online bill, get to know your outstanding amount and make payment online.
TM rewards, users can redeem the gift with their points.